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Trust, Safety & Insurance

Trust safety & Insurance  
How We Approach Safety With Our Users & Providers
Functionally, every time you tap our mobile app or visit our website we recognize you’re putting your trust in us—to not only to complete the service right but to get you where you need to go safely. When you’re a user with us, your safety is our top priority.
All service providers and their background checked before their first service is booked. Before service providers can function in our system as Belivd they undergo a multi-step safety screening for felonies, violent crimes, driving violations, and other checks. 
You Have Our Support When You Need It 
Visit our Help Center for support, which is available 24 hours a day, 7 days a week, and is handled by a team of trained agents ready to assist you. If you’re in immediate danger, always contact authorities first.
All your personal details stay private. We love and cherish you as our users and service providers but we don’t want to deal with the problems that come with sharing personal information. For this reason, user text messages and phone calls are masked when communicating through the Belivd .
We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Belivd app.

User Safety
 The app only takes registered service providers. This ensures safety of the users as the provider and vehicle details will be known. Before anyone can drive or deliver any kind of service with Belivd, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. In addition, Belivd rescreens drivers every year¹ and uses technology to look for issues in between.

Women's Safety
Tips for staying safe and preventing sexual assault. Victims of sexual assault and sexual harassment—whether users or service providers are encouraged to speak up and contact us and allow us the opportunity to help you progress through such a terrible event. We're real humans over here and understand this to be a sensitive topic. Please allow us to help. Women are a gift to the world. 
Specify A Female Service Provider
Of our 60+ on demand services give you the ability to hand select your preferred female driver or other service provider. 
Always improving our pledge to women’s safety. We regularly communicate with women’s groups across facebook, instagram, , Twitter and other platforms in attempt to broaden our reach and improve our practices to be inclusive of women’s safety. 
Ladies & Gents, Pay Attention To Your Surroundings. If you notice something is off, it because somethings off. Take action when necessary. Always remember, you have permission to safeguard yourself from danger. In fact, that’s belivd for that!
Watch for social cues as almost always there are subtle signs
Pay attention to the body language of those around you. Ask yourself, does everything seem normal or is there something out of place? Ask if they're ok if they seem to be uncomfortable. Treat others how you would want to be treated. This is the expectation of our CEO and founder.
Your feedback matters. Low-rated service results are logged, and users may be removed so please give honest detailed feedback. 
GPS Tracking
Our Belivd Pros are tracked by GPS from start to finish so there’s a record of your location in proximity to your service provider if something happens. 

 

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